Returns & Exchanges Policy
At Chicago's Blackhawk Supply Company, we strive to ensure your home improvement projects are a success by offering a 30-day return window for most unused and unopened items. If a product does not meet your expectations, our team is dedicated to making the return process as seamless as possible.
Initiate Your Request
Contact our customer support team via email or phone with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included.
Ship to Chicago
Affix the provided return label to your package and drop it off at any authorized carrier location for transit back to our warehouse.
Receive Your Refund
Once our technicians inspect the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing