Frequently Asked Questions
Everything you need to know about shopping with Chicago's Blackhawk Supply Company.
What is the typical lead time for shipping?
Most in-stock items are processed within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-7 business days, depending on your proximity to our Chicago warehouse.
Do you offer professional-grade hardware for residential use?
Yes, Blackhawk Supply Company specializes in high-quality, contractor-grade home hardware and supplies that are available to both professional tradespeople and DIY homeowners.
What is your return policy for home supply items?
We offer a 30-day return policy on most unused items in their original packaging. Please note that certain custom-cut materials or special orders may be subject to a restocking fee.
Can I pick up my order in person at your Chicago location?
Yes, we offer a 'Local Pickup' option at checkout. Once your order is ready, you will receive an email notification with instructions for visiting our Chicago distribution center.
Do you provide bulk discounts for large renovation projects?
We do offer volume pricing for large-scale home projects and commercial contracts. Please contact our sales team directly with your materials list for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.